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Terms of Service

Last updated: March 26, 2026

Overview

Welcome to Hidden East. In these Terms of Service, the terms “Hidden East”, “we”, “us”, and “our” refer to Hidden East. We operate this store and website, including all related information, content, features, tools, products, and services (together, the “Services”) to provide you with a curated shopping experience. Our store is powered by Shopify, which enables us to provide the Services to you.

By visiting, interacting with, or using our Services, you agree to these Terms of Service and our Privacy Policy. If you do not agree, you must not use or access the Services.

1. Access, Eligibility, and Your Account

You confirm you are at least the age of majority in your country of residence. To register as a customer or place an order, you must be 18 years of age or over. You agree that the information you provide is accurate, current, and complete, and that you will keep it updated.

2. Products and Product Information

We make every effort to describe and display our products accurately. However:

  • Product images and descriptions may vary slightly due to manufacturer updates, regional versions, or batch differences.
  • Product descriptions and availability may change at any time without notice.
  • Certain products may be listed for inquiry only. Pricing for such items will be provided upon request and is subject to the specific terms of the quote provided. These items are not eligible for automated checkout discounts.
  • We reserve the right to discontinue products at any time.

3. Orders, Returns, and Refunds

Placing an Order When you place an order, you are making an offer to purchase. We reserve the right to accept or decline any order at our discretion.

Returns and Exchanges Because we sell curated foods and beverages, specific health, hygiene, and safety rules apply:

  • Consumable items: Including tea, alcohol, beverages, and dried foods. We cannot accept returns or exchanges once the original seal or packaging has been broken, unless the item arrives faulty or damaged.
  • Non-consumable goods: Unopened, sealed items and lifestyle goods are only available for return in accordance with our Refund Policy.
  • Promotional Refunds: If a return is made for an order that qualified for a promotional discount, the refund will be based on the actual price paid at the time of purchase.

4. Promotions and Discount Codes

All promotions, campaigns, and discount codes offered by Hidden East are subject to our Promotion Terms and Conditions. Unless explicitly stated otherwise, promotional offers cannot be combined and are valid for residents of Great Britain only. We reserve the right to cancel any orders where we suspect a breach of fair use or the creation of multiple accounts to bypass redemption limits.

5. Alcohol Sales and Age Verification

If you purchase alcoholic beverages, the following terms apply:

  • The person receiving the delivery must be 18 years of age or older.
  • Deliveries are handled by third party couriers operating a Challenge 25 policy.
  • If the courier reasonably believes the recipient may be under 25, they will request valid photographic ID proving the recipient is 18 or older.
  • Orders containing alcohol cannot be left in a safe place if age verification cannot be completed.

6. Shipping and Delivery

Delivery services are available only within Great Britain. Delivery times are estimates only and are not guaranteed. We are not responsible for shipping or delivery delays.

7. Intellectual Property

All content and materials in the Services, such as trademarks, branding, text, images, graphics, product reviews, video, and audio, are owned by Hidden East or our licensors and are protected by UK and international intellectual property laws. You may use the Services for personal, non-commercial use only.

8. Limitation of Liability

To the fullest extent permitted by law, Hidden East including our partners, directors, and employees is not liable for any injury, loss, claim, or any direct or indirect damages arising from your use of the Services or any products purchased through the Services.

9. Governing Law and Jurisdiction

These Terms and any related agreements are governed by the laws of England and Wales. You and Hidden East agree to the exclusive jurisdiction of the courts of England and Wales for any dispute.

10. Disclaimers and Important Notices

  • Age Verification: It is illegal to purchase or attempt to purchase alcohol if you are under 18. By placing an order containing alcohol, you confirm you are at least 18 years old.
  • Packaging and Appearance: Packaging, labels, and bottle design may change. Product authenticity and content remain guaranteed.
  • Tasting Notes: Tasting notes and product descriptions are for general guidance only. Flavour perception is subjective.
  • Responsible Drinking: Please drink responsibly and in moderation. We do not encourage excessive or irresponsible consumption.
  • Allergens: We strive to provide accurate ingredient information, but products may be handled in facilities that also process allergens including nuts, soy, wheat, and dairy. We cannot guarantee an allergen free environment.
  • Health and Botanicals: Any references to traditional uses of teas or botanicals are for cultural and educational purposes only and are not medical advice.

11. Contact

Questions about these Terms of Service can be sent to: support@hiddeneast.co.uk

Company Details:

Hidden East

info@hiddeneast.co.uk